Colocation
Practical terms for colocation customers: remote hands rates, on-site visits, shipping servers to us and getting them back.
Remote Hands
Simple tasks such as pushing a button, reading the screen or plugging in a USB drive are free. Other work, such as hardware upgrades, troubleshooting and packing for shipment, is billed per hour:
| Rate (excl. VAT) | |
|---|---|
| Within office hours (08:00–16:00 CET/CEST, weekdays) | 1 500 NOK/hr |
| Outside office hours (evenings, nights, and public holidays) | 3 000 NOK/hr |
INFO
If prices on this page differ from those on gigahost.no, the prices on the main site apply.
Request remote hands with a ticket in Flux. Requests by phone or email are not accepted, because we need written consent through an authenticated channel.
On-Site Work on the Server
You can work on your server in our datacenter after notice and confirmation by ticket. We provide a work table, monitor, keyboard and mouse; bring your own tools where possible. A technician takes the server out of the rack and puts it back, and does the cabling.
Shipping Servers to Gigahost for Colocation
When you ship a server to us:
- Include rails with your server. Power and network cabling are generally not required.
- Do not ship additional hardware or spare parts unless agreed upon in the ticket.
- The parcel must be delivered directly to our door, not to a post office or parcel centre.
- Preferred carriers: DHL, UPS, FedEx, or Bring.
- We will not collect servers not shipped to the address provided in the ticket.
- Packing material is not stored in most cases.
On arrival we check the server for hardware that has come loose in transit and boot it once on the bench, so a power fault cannot affect other servers after racking. We may measure its power draw to confirm it matches what was agreed.
Return of Server After Ended Colocation
You can pick up your server free of charge at any time after notice by ticket. A technician unplugs and de-racks it for you.
For servers that need to be shipped back to you:
- A handling and packaging fee applies.
- There must be no outstanding or overdue invoices on the account.
- We provide solid packaging material for the server.
- After the server has been packed, we will send you the weight and dimensions so you can arrange pickup.
- Pickup must be ordered to the address provided in the ticket. We do not deliver to post offices or parcel centres.
- Preferred carriers: Bring, DHL, UPS, and FedEx.